Element 5 Hub - Thunderbolt 5

Returns Policy

Delivery or error by Try & Byte: If you receive an incorrect product it may be returned within 5 days in its original, unopened packaging. We will re-imburse you for return shipping (shipping method subject to approval by us) and provide an exchange or offer a refund after the product has been returned to us.

Faulty or Dead on Arrival Products: We will replace a product if it is found to be either damaged or not working correctly when it is received ("dead on arrival"). The product must be returned within 7 days of purchase and must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. We will re-imburse you for return shipping (shipping method subject to approval by us). If we no longer have any more of the product in stock then a full refund will be provided.

If a product becomes faulty under normal use at some time after it is received then the product warranty applies (refer below).

Change of Mind: We accept returns for change of mind purchases only in the following circumstances:

• Products are not a clearance or sale item;
• Products are returned to us within 10 days of purchase;
• The product is in its unused, original and unopened packaging. Please ensure the item is securely protected and wrapped when returned to us;
  
  • Note: do not affix anything to the product packaging. Doing so will reduce the refund amount.
  • Note: accessories that came with the product must be returned as well. Missing items will result in a reduced refund amount.
• You will be responsible for all shipping costs in returning the product to us;
• We accept no responsibility for any products lost in transit whilst being returned. We suggest you return the product using Australia Post with tracking or a trackable courier service;

Please note that we do not permit the return of, or offer refunds for the following products:

• Products which have been used, opened or unsellable products;
• Opened software and games;
• Product that is custom configured to your specifications;
• One off customer orders made on a 'no returns' basis.

No product may be returned to us without first contacting us and obtaining an RA (Return Authorisation). If you need to return an item, you can contact us using the contact link on our website.

Refunds

• We will only process refunds upon receipt and inspection of the items sent back to us.
• Accessories that came with the product must be returned unless stated otherwise. Missing accessories may result in a reduction in the refund.
• Postage costs are non-refundable.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.

If a product comes with manufacturer warranty the warranty commences from the date the product was invoiced. You must retain the purchase invoice for potential future warranty claims. Try & Byte acts as an agent in the warranty process. Products excluded from warranty are software, games and consumables.

As warranty procedures vary from manufacturer to manufacturer you should seek technical support from the manufacturer first. If the manufacturer directs you to return the product back to us then you should contact us at support@tryandbyte.com.au.