In these Terms & Conditions (Terms), "we", "us", "our" and "Try & Byte" refers to Try & Byte Group Pty Limited ABN 73 632 271 508. Any reference to "you", "your" or "customer" means a user of this "site", tryandbyte.com.au. Access to information and purchase of our product(s) is provided pursuant to the Terms. The Terms apply to all users of our site, by purchasing from Try & Byte Group Pty Limited, you explicitly agree to be bound by these Terms. We reserve the right to make changes to the site and these Terms at any time without prior notice.
Delivery / Shipping
Customers are responsible for providing a current and valid delivery address. Customers must ensure that someone is present at the delivery address to accept goods; a signature may be required. Customers are responsible for all costs incurred by unclaimed goods, refused shipments or subsequent re-deliveries.
Any delivery time information is supplied as an estimate of normal duration of delivery once a product has been dispatched. Delays may occur during shipping or if the product is out of stock.
Free delivery only applies to orders that are to be delivered in Australia. International orders will receive a shipping quote before orders are processed.
Once an order has been dispatched from our warehouse it cannot be cancelled unless it is declared lost by the shipping service.
We accept payment via Visa, Mastercard and American Express as well as payment via direct deposit. Orders will not be dispatched until settlement has been received.
Delivery or error by Try & Byte: If you receive an incorrect product it may be returned within 5 days in its original, unopened packaging. We will re-imburse you for return shipping (shipping method subject to approval by us) and provide an exchange or offer a refund after the product has been returned to us.
Faulty or Dead on Arrival Products: We will replace a product if it is found to be either damaged or not working correctly when it is received ("dead on arrival"). The product must be returned within 7 days of purchase and must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. We will re-imburse you for return shipping (shipping method subject to approval by us). If we no longer have any more of the product in stock then a full refund will be provided.
If a product becomes faulty under normal use at some time after it is received then the product warranty applies (refer below).
Change of Mind: We accept returns for change of mind purchases only in the following circumstances:
- Products are returned to us within 10 days of purchase;
- The product is in its unused, original and unopened packaging. Please ensure the item is securely protected and wrapped when returned to us;
- You will be responsible for all shipping costs in returning the product to us;
- We accept no responsibility for any products lost in transit whilst being returned. We suggest you return the product using Australia Post with tracking or a trackable courier service;
Please note that we do not permit the return of, or offer refunds for the following products:
- Products which have been used, opened or unsellable products;
- Opened software and games;
- Product that is custom configured to your specifications;
- One off customer orders made on a 'no returns' basis.
No product may be returned to us without first contacting us and obtaining an RA (Return Authorisation). If you need to return an item you can contact us using the contact link on our website.
- We will only process refunds upon receipt and inspection of the items sent back to us.
- Postage costs are non-refundable.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.
If a product comes with manufacturer warranty the warranty commences from the date the product was invoiced. You must retain the purchase invoice for potential future warranty claims. Try & Byte acts as an agent in the warranty process. Products excluded from warranty are software, games and consumables.
As warranty procedures vary from manufacturer to manufacturer you should seek technical support from the manufacturer first. If the manufacturer directs you to return the product back to us then you should contact us at firstname.lastname@example.org.